TRONN Response Management

Reliable response processing is a link in the success chain.

High response is the goal. And that’s where the work begins. All reactions – positive and negative – must be recorded quickly and reliably across all channels. Because when demand is high, expectations are high too. Internal as well as external. Examples: Real-time evaluation for management; transmission of leads to the sales department; coordination of appointments; leaflet or sample shipments; shipment of materials for dealers or trade fairs.

Our service: we will take care of this for you. Complete, reliable, secure, process-oriented, and using the most modern of methods.

PROCESS COORDINATION

This is always important with complex and cross-media projects, so that processes are defined in advance.

RESPONSE DATABASE

Solution-oriented planning and installation of central databases for automatic and manual processing of responses

RESPONSE CHANNELS

Set-up of the required analogue and digital response channels

INITIAL PROCESSING

Receiving, checking and processing the incoming response (manual and automatic)

DATA ENTRY

Manual and automatic data acquisition with subsequent transfer to internal or external production systems

DOCUMENT ARCHIVING

Digital and analogue archiving of incoming records and documents

FULFILLMENT INITIALISATION

Automated activation of fulfilment on the basis of the recorded response data

REAL-TIME EVALUATION

Set-up as a secure online customer portal for real-time reporting

DASHBOARD

Establishment of an individual dashboard with freely configurable information and evaluation areas

LEAD MANAGEMENT

Establishment, operation and quality assurance of the automated transfer of lead data in existing ERP systems

DATA RETRIEVE

One-off or ongoing data retrieve in existing ERP systems

UNSERE UNIT FÜR HEALTHCARE
DIALOGMARKETING.

Response Management A LOT OF SUCCESS – A LOT OF WORK.
WE TAKE CARE OF IT!